M500 believes betting should be a healthy form of entertainment. We want you to play responsibly, enjoy it in balance with your family and everyday life — and never feel pressured.
Betting should never be a source of stress.
Set your own limits on spending, time, and losses.
Access by anyone under 18 is strictly prohibited.
We always provide honest, accurate information about the risks involved.
Whatever you're going through, we're here for you.
Key Points
Responsible gambling is a mindset — one where you enjoy betting as a form of entertainment, not as a way to solve life's problems or earn an income.
Before every bet, ask yourself — "Am I doing this for fun, or am I chasing my losses?" If it's the latter, pause. A responsible player always knows when to stop.
At m500 Responsible Gambling means more than following a few rules — it's a way of life. Our goal is to make sure betting never has a negative impact on your family, work, or health.
Statistics show that most players with a problem don't realise early on that they're heading down a risky path. That's why setting limits from the start, sticking to a budget, and using m500's protection tools is always the smartest approach.
Remember: there are no guaranteed wins in betting. Only bet what you can afford to lose — money whose absence won't derail your life. That's the golden rule of responsible gaming.
Protection Tools
We want you to be in full control of your own play. That's why all these tools are completely free and available to everyone.
Set a maximum daily, weekly, or monthly deposit limit. Limits can be lowered instantly, but increasing them requires a 24-hour waiting period.
Decide in advance how much you're willing to lose over a set period. Once you reach that limit, m500 will automatically stop all betting activity.
Set how long you want to play in a single session. When the time is up, you'll receive a notification and be logged out automatically.
If you need a break from betting, you can set a cooling-off period of anywhere between 24 hours and 6 weeks. Your account will be inaccessible for the entire duration.
For a longer break, you can close your account for 6 months, 1 year, or permanently. Permanent self-exclusion cannot be reversed.
A pop-up will appear at set intervals (15 / 30 / 60 minutes) showing how long you've been playing and how much you've spent.
Practical Tips
Seasoned players follow these habits. Give them a try — you'll notice the difference yourself.
Warning Signs
If you notice any of the signs below, it's time to pause and reflect. Recognising them isn't a weakness — it takes real self-awareness.
Check Yourself
Tick the statements below that apply to you
Support Process
If something feels off, don't wait — take action today. The process is straightforward.
Visit the m500 Help Centre or open a Live Chat.
Our specially trained team will listen to you in complete confidence.
Limits or a cooling-off period will be set up based on your needs.
We can connect you with professional counselling services whenever you need them.
Asking for help takes courage. At m500, we don't judge — we support. Your identity and conversations are kept completely confidential. Any time at the Help Centre Get Started.
M500's Commitments
We don't just talk about player protection — we act on it. It's our highest priority.
Age is verified through the KYC process at registration. No one under 18 is permitted to use m500 — that is our firm and non-negotiable stance.
Our automated system detects unusual betting patterns, alerts the user, and notifies the support team when necessary.
M500 regularly publishes awareness messages on responsible gaming. Our goal is to build a healthy gaming culture across Bangladesh.
If a family member is concerned about someone's betting, they can contact m500's Responsible Gaming team directly — no need to go through the player.
Our customer support team is specially trained in responsible gaming and crisis management. They're here to help — with empathy and without judgment.
In line with international standards, m500 reviews and strengthens its Responsible Gaming policy every year.
Betting vs. Addiction
Not everyone who bets has a problem. In fact, most people gamble responsibly and simply enjoy the entertainment. Issues arise only when betting starts to take control of your life.
The key difference between recreational betting and problem betting is Control. If you can stop whenever you choose, stick to your budget, and stay level-headed after a loss — you're on the right track.
But if you find yourself thinking about betting all day, losing your temper after a loss, or finding ways to place bets even when you're short on money — it's time to take a step back.
M500 wants you to always be in control. That's exactly why we've built so many tools — because your wellbeing matters more to us than anything else.
The Role of Family
If you think a family member or close friend may be struggling with betting, it's important to know how you can help.
Start with a calm conversation rather than anger or accusations. Instead of "Why are you doing this?" try saying "I'm worried about you." Focus on the problem, not the person.
M500's support team is also available to advise family members. You're welcome to reach out directly, and we'll handle everything with full confidentiality.
For Responsible Gaming support at m500, at the Help Centre Reach out to us. Our team is available 24 hours a day, 7 days a week.
Join m500 with a commitment to responsible play. The moment you register, all of our protection tools are activated for you — at no cost. Play within your limits and enjoy the experience.