Your privacy is our top priority at m500. This policy clearly sets out what data we collect, how we use it, and how we keep it safe.
This Privacy Policy applies to the m500.click platform and mobile app. By using the platform, you are deemed to have consented to this policy.
M500 believes your personal information belongs to you. We collect it solely to provide you with the best service — for no other purpose. In this Privacy Policy, we clearly explain what types of data m500 collects, how it is used, with whom it may be shared, and how you can stay in full control of it.
M500 handles all data processing in compliance with Bangladesh's Digital Security Act and international GDPR standards. Our goal is simple — when you use m500, your privacy should feel completely secure.
M500's Data Protection Officer (DPO) oversees the implementation of this policy. For any privacy-related concerns, you may contact the DPO directly.
M500 may collect three types of information: what you provide directly, what is automatically collected during your use of the platform, and what is obtained from third parties for verification purposes.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity | Name, date of birth, NID number | KYC Verification |
| Contact | Email, phone number, address | Account Management |
| Financial | Mobile banking number | Transaction Processing |
| Usage | Login time, game history | Service Improvement |
| Technical | IP address, device information | Security Assurance |
We never store sensitive information such as full card numbers or PINs. All financial data is stored in encrypted form.
M500 uses your information for one purpose only — to give you the best possible experience. Selling your data to advertising companies is simply not something we do.
To stop receiving promotional emails or SMS, simply turn off marketing notifications in your account settings. This will not affect your access to core services.
M500's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookies can be managed at any time through your browser settings. However, disabling certain cookies may affect the availability of some platform features.
M500 does not sell your data. However, certain information may need to be shared with trusted partners in order to operate our services.
All third-party partners are required to adhere to m500's privacy standards. They are not permitted to use your information for their own marketing purposes.
M500 uses industry-leading technology and practices to protect your data. Our security framework operates across multiple layers.
If suspicious activity is detected, m500 automatically places the account under temporary protection and alerts the user. In the event of a data breach, we are committed to notifying all relevant parties within 72 hours.
At m500, you have full control over your own data. Contact our support team at any time to exercise any of the rights listed below.
M500 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.
If you suspect that a minor is using m500, please Help Center Contact us. The relevant account will be promptly closed and all collected data will be deleted.
Parents are advised to use parental control software on devices accessible to their children. m500 is committed to maintaining a responsible gaming environment.
M500 does not retain your data indefinitely. Each type of information has a defined retention period.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years (legal obligation) |
| Communication History | 3 years |
| Log Files | 90 days |
| Cookies | 30 days to 1 year |
Once the retention period expires, data is automatically and securely deleted or anonymised.
M500 primarily stores data on servers located in Bangladesh. However, for certain services, data may be transferred to servers in other countries.
For all such international transfers, m500 ensures that the destination country has adequate data protection laws in place, or that protection is guaranteed through appropriate contractual arrangements. EU-Bangladesh Standard Contractual Clauses (SCC) are followed.
M500 may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or push notification.
Continued use of the platform after a policy update will be considered your acceptance of the revised terms. We recommend checking this page regularly to stay informed.
For any questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer:
Privacy-related requests are typically responded to within 30 business days. For urgent matters, please contact us via live chat.
Your Rights
You have six fundamental rights over your personal data at m500
You have the right to know what information m500 holds about you at any time.
If any of your information is incorrect, you may request that it be corrected.
In certain circumstances, you may request that your data be deleted.
In certain circumstances, you may request that the processing of your data be restricted.
You may request a copy of your data in a standard, portable format.
You may object to your information being used for specific purposes, particularly for marketing.
Our Commitment
Through a combination of technology and policy, we ensure your privacy is protected
Your information is protected with 256-bit SSL and AES-256 encryption, on par with banking-grade security.
M500 never sells your personal information to third parties — that is our core promise.
View, edit, or delete your information at any time from your account settings.
Our systems are regularly tested through independent third-party security audits.
We only collect the information that is strictly necessary to provide our services.
In the event of a data breach, you and the relevant regulatory authority will be notified within 72 hours.
Your privacy is fully protected at m500. Register today and start enjoying Bangladesh's most secure betting platform.